Live and Local - Surprising Shows In Surprising Places

Privacy Policy & Website Policy

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Last Updated 24.05.2018
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Respecting your privacy and safeguarding your data
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Live & Local Limited (Live & Local) complies with the General Data Protection Regulations 2018 regarding any personally identifying information ('Personal Data') that we collect and receive from and about you, as user of our websites (liveandlocal.org.uk, centrestagetouring.org.uk, lincsruraltouring.co.uk, villageventures.co.uk, shindig.org.uk, bigpictureshow.org.uk), and as part of: correspondence, membership, donation, e-newsletter subscription, attending events, purchasing tickets for events, feedback and enquiries.
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Purpose of this policy
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Live & Local Limited ('Live & Local') ('we', 'us' or 'our' in this privacy notice) is committed to respecting and upholding the privacy and safeguarding the personal data of those who use our services, and to being transparent about what data we hold on you.

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We are the data controller of personal data collected through our website, when you call or correspond with us, or purchase tickets for events from us, and we will ensure it is collected, processed, used and stored in accordance with all applicable laws concerning the protection of personal information, including the Data Protection Act (1998), the Privacy and Electronic Communication Regulations (2003) and the EU General Data Protection Regulation (EU 2016/679). All payment card information is processed securely, and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We are registered with the Information Commissioner's Officer (registration number ZA198478). Said registration covers the uses of personal information set out below.

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Any information you provide us with helps us to deliver improved, personalised and efficient services and audience experience.

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The purpose of this policy is to give you a clear understanding of when and why we collect your personal information, how we collect it, how we use it, how we keep it secure and how long we keep it for. It also explains how you can control the data we hold, including how to update your information when it changes. Whenever you give us personal data, you are consenting to its collection and use in accordance with this policy, including our use of cookies explained below. Please read the following carefully to understand our views and practices regarding your personal data and how we will handle it.
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Who Are We?
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Live & local is a not-for-profit organisation providing high quality, professional and diverse arts experiences to communities across the Midlands, championing and developing great art and culture for everyone, and enhancing life quality, civil society and local economies. It co-ordinates seven Rural & Community Touring Networks across eight counties: Derbyshire, Leicestershire, Lincolnshire, Nottinghamshire, Rutland, Staffordshire, Warwickshire and Worcestershire. Live & Local helps voluntary promoter groups bring rural communities together to enjoy entertaining and affordable live theatre, music, dance and family shows at a wide range of community venues, from village halls, to churches, to schools.
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Live & Local is also engaged with a range of initiatives supporting: community film screenings, artist development; engagement with children and young people, arts in health and wellbeing, outdoor arts, and economic and tourism development.
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For clarification, Live & Local co-ordinates the following networks and projects:

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  • Live & Local Derbyshire;
  • Centre Stage Leicestershire & Rutland;
  • Lincolnshire Rural & Community Touring;
  • Village Ventures Nottinghamshire;
  • Live & Local Staffordshire;
  • Live & Local Warwickshire;
  • Shindig Worcestershire;
  • Big Picture Show Staffordshire;
  • Big Picture Show Warwickshire;
  • Moving Pictures Stratford-upon-Avon;
  • Launchpad (children & young people's projects);
  • DART (Developing Artists & Art for Rural Touring) (artist development projects);
  • RAW (Rural Art Works) (wellbeing, economic and tourism development projects);
  • Discover: Story-trails (heritage and tourism development projects).

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Live & Local controls the following websites:

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We are funded by Arts Council England along with other funding bodies, trusts, foundations, local authorities and individual donors and supporters.
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Live & Local Ltd. is a company limited by guarantee registered in England and Wales, company registration number 2955922.
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Contact information
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By post: Live & Local, Pageant House, 2 Jury Street, Warwick, Warwickshire CV34 4EW

By e-mail: dataprotection@liveandlocal.org.uk

By phone: +44 (0) 1926 402 173
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How do we collect your personal information?
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When you engage with us as an audience member, voluntary promoter, donor, participant or stakeholder, we collect your information. This could be when you sign up to our mailing list, register on our website, complete forms on our site, post material or comments, enter a competition or promotion sponsored by us, report a problem with our site, request a service, purchase a ticket or a membership, donate, or sign up to a project. If you contact us, we keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. These interactions may occur online, in person, in written correspondence or over the phone. We also monitor how visitors use our website to help improve the user experience.
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We may also collect information from publicly available sources as part of: (a) our drive to ensure rural communities are well served in terms of the geographical reach of toured activity and rural arts engagement; (b) our drive to ensure that improved diversity and equality enriches the arts for artists, audiences and our wider society; and (c) our fundraising practice.
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Please see the 'What Are Your Rights' section later in the document.

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We collect personal data when you interact with us:
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1. via our websites (liveandlocal.org.uk, centrestagetouring.org.uk, lincsruraltouring.co.uk, villageventures.co.uk, shindig.org.uk, bigpictureshow.org.uk). Live & Local does not currently provide an online box office ticketing system;

2. in person;

3. by phone;

4. by e-mail;

  • Live & Local uses the Microsoft Outlook email application and MailChimp email marketing service;

5. via post in letters and other written correspondence;

6. via third-party ticket purchase;

7. by replying to a survey and choosing to supply your name, e-mail address and location;

  • Live & Local uses SurveyMonkey, MachForm and MailChimp survey integrations;
  • If you do not give us your name and/ or e-mail address, your answers will be anonymous.

8. via social media;

  • We may collect some personal data (name, address, phone number, booking details) when you enter competitions or give us booking details for customer support through social media;
  • We also collect and track anonymised data on our social media audiences to better understand the 'groups' of people who engage with us online. We use this to ensure we engage with audiences and groups of people who are new to us.

9. via publicly available information;

  • We may research publicly available information to identify potential voluntary promoter groups/ community venues, performance companies and supporters.
  • If you are a Live & Local member or supporter, we may occasionally research publicly available information to estimate your potential interest in different membership levels or in supporting us further. We use a small number of sources to aid us, such as:
  • Google.
  • Companies House.
  • Charities Commission.
  • Donor Boards.
  • Information published in articles / newspapers.

10. via filming and photography in performance spaces;

  • We will always put up notices when filming or taking photographs and give individuals the option to not be captured.

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We may collect any of this information from a person working on your behalf with your consent such as a personal assistant.
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What types of information do we collect and where from?
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We will collect, process and store personal information about you. The information we hold on you and how we use it will vary depending on the nature of your relationship with us. We only collect information that's necessary to carry out our business or to deliver our not-for-profit objectives, provide the service you've requested and to keep you informed. The more ways you engage with us as an organisation, the more data we will require to provide the necessary services required. There are occasions where you can choose to not provide us with the information we require, but this will then impact the service we are able to provide.
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The information we may collect from you includes:

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  • Prefix and full name;
  • E-mail address;
  • Billing address;
  • Delivery address;
  • Telephone number and mobile telephone number;
  • Date of birth;
  • Organisation (if acting on their behalf);
  • Contact preferences;
  • Payment card (debit and/or credit card or alternative) details;
  • Bank details (for direct debit/ standing order instructions);
  • Access requirements;
  • Age range (survey only);
  • Gender (survey only);
  • Ethnic origin (survey only);
  • Whether you identify yourself as having a disability (survey only);
  • Dietary requirements (for fundraising and events only);
  • Emergency contact details (for project participants only);
  • Local Authority (for project participants only);
  • Job information;
  • Imagery (photography and video).

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This is not an exhaustive list and we may retain different types of information for different individuals based on what is necessary to deliver the service we are providing to a high standard.
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We also keep a securely stored record of your interactions with us in our database, such as correspondence/ communications with us, what shows you have purchased tickets to, when you have had an active membership, any projects you may have participated in or supported, information about the frequency of visits to our websites, the pages you have visited, and the length of time spent on our websites, and whether you have received, opened or clicked through any e-mails we may have sent. This helps us improve our services.
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All of the information described above comes directly from you.
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When you use our website or e-mail service we may collect information about your computer, including where available your Internet Protocol (IP) address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This later is statistical data about our users' browsing actions and patterns and does not identify any individual. This public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected in order to receive and send information from and to you over the internet, to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website. We may monitor website user traffic on an aggregate basis to help us develop and improve our site for the benefit of all users.
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We do use cookies which retain information about your online behaviour, preferences and settings. For more information, please refer to our cookie policy below.
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Third Parties
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We may also obtain your data from third parties, such as a ticket agency, or organisations with which we enter into an associateship. These organisations should not pass on your data to us without your knowledge and only if it is required in the performance of a contract. The third-party will require your permission to share your data with us for marketing purposes and we will always notify you within 30 days of receipt of your data. You should check their Privacy Policy when you provide your information to understand fully how they will process and safeguard your data.
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Social Media
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Depending on your settings or the privacy policies for social media services like Facebook, Instagram or Twitter, you may give us permission to access information from those accounts or services, such as your behaviour on these services and across our site. Most of this online behaviour is anonymised. For more information on how to control your privacy settings for these services, go to the following links:
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Facebook: Privacy Policy

Twitter: Privacy Policy

Pinterest: Privacy Policy

YouTube: Privacy Policy

Soundcloud: Privacy Policy

Snapchat: Privacy Policy
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Information Available Publicly
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We may collect information such as job history, trusteeship, political preferences, locality and philanthropic activities from places such as Companies House, Google, 192.com, and information that has been published in articles/ newspapers.
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Why do we collect your personal information and how do we use it?
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We process your personal information so that we can perform our everyday functions.
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We use this information for the purpose of legitimate interests being pursued by us in relation to the services or products that we provide. For example, we will use your information: to contact you to inform you about forthcoming events and to discuss our services and products (and any changes to them); to respond to any questions or concerns of feedback you have raised; to deal with administrative matters such as invoicing and renewal; and to otherwise carry out our obligations arising under a contract and to enforce the same. We also use your information for basic profiling purposes to help us better understand our audience's needs. We will only contact you electronically about non-contractually related information when we have your consent to do so. You may choose not to receive these.
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In particular, we collect your information:
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To carry out our business and to provide a service or carry out a contract with you:

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  • Carry out our obligations arising from any contracts entered into between you and us;
  • Provide the best possible customer services and to help us with internal administration;
  • To invite you to events, as per your membership benefits;
  • To fulfil ticket, merchandise, donation and membership requests;
  • Process payments;
  • Notify you about changes to our service;
  • Contact you with important information relating to your booking or purchase, such as confirming your order, reminding you of an upcoming performance you've booked for or letting you know about factors that may affect your attendance, such as cancellations, or changes to event start times, artists or venue;
  • Manage your individual account; ensuring effective service provision and access to discounts or special offers where available;
  • Investigate complaints, legal claims or important incidents.

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Where we have your consent (and before any withdrawal of your consent) to:

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  • Send you updates via email and post about what's on, on-sale dates and ticket or membership offers, products/ services and news about our organisation;
  • E-mail you about a specific topic you've requested to hear more on such as specific productions, community work or opportunities to support our work;
  • E-mail you about our fundraising activities;
  • Capture access requirements to ensure you have an enjoyable experience visiting any venue;
  • Take pictures of you as an attendee of an event or participant on a project;
  • Advertise via digital advertising platforms about what's on, offers and news;
  • Share your details with other arts organisations (artists and performance companies) who have produced shows you may have seen, or local voluntary promoter groups who work in collaboration with Live & Local. These organisations should contact you to let you know how they collected your data and to check that you're happy to hear from them. You will always be able to opt out of their communications by contacting them directly.

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The regularity of event promotion depends on the nature of the communication. All subscribers receive a monthly event listing guide for their county of residence. There will also be occasional artform-, project- and/ or venue-specific e-mails that are sent to targeted subscribers detailing specific events within their, or their near-neighbour, communities. You can amend your preferences at any time by contacting us or by logging in to your online account.

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Where we have a legal obligation to:

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  • Detect and reduce fraud and credit risk.

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Where we have legitimate interest to:

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  • Ensure that content from our website(s) is presented in the most effective manner for you and for your computer;
  • Learn about your interests and preferences so that we can contact you with information that is relevant to you;
  • Help us target our marketing and development communications and adverts so that they're more relevant to you;
  • Send relevant invitations to events, press nights or other fundraising opportunities via post or phone if we believe this would be of interest;
  • Use your pseudonymised details to show you advertising on such social media platforms as Facebook and Instagram or via other third-party advertising that may appear on other websites you use. The information shared with these platforms is pseudonymised to protect your personal data;
  • Undertake basic profiling to classify our audience into groups or segments, using booking and publicly available information. These segments help us to understand our audience better and ensure we're sending relevant messages to each group. We may use third-party processors to help achieve this. We also submit these anonymously as part of reporting to fundraising and public funding bodies (such as Arts Council England);
  • Participate in the Audience Finder initiative or other initiatives as required by our Arts Council England NPO (National Portfolio Organisation) funding. This initiative builds an aggregate picture of local and national audiences across all Arts Council England National Portfolio Organisations. Their tools allow us to understand how our audience in a local and national context and helps us to identify new audience opportunities;
  • Undertake audience research (such as surveys) to: evaluate and continually improve the services and events we provide; evaluate of the success of an event; measure and understand how our audiences respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective; amend/ improve Live & Local's programme; improve the facilities of participating venues; widen access and participation in the arts; report to our funders like Arts Council England and local authorities;
  • Ensure we are maximising our ticket sales wherever possible;
  • Film and photograph the spaces in which shows take place. We will always give warning through signage in the spaces and a way to alert staff if you would rather not be captured;
  • Help us run the test version of our website and CRM system that we use internally to pilot new features and ensure the smooth running of our customer services;
  • Enable us to fundraise effectively;
  • Ensure compliance with our rules and procedures.

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We also collect information to better inform our teams about (a) prospective voluntary promoters and/or rural and community venues; (b) prospective touring and/ or project artists and performing companies; and (c) donors/ supporters, to fulfil our fundraising goals. This later is to ensure we are providing appropriate opportunities for people to support our work, should this form of engagement be of interest.
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We will not use your information for any other purposes unless we are required to do so by law, in connection with any legal proceedings, or in order to establish, exercise or defend our legal rights.

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Where we have relied on our legitimate interests to process your personal data, you may contact us to obtain more information, including in relation to our assessment of the impact on you.

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More information on prospective voluntary promoter groups:

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We are committed to championing great art and culture for everyone, and to extending the reach of our rural & community touring networks, and community cinema networks. As such, we will use research from several different publicly available sources to identify potential voluntary promoter groups and/ or community venues, and areas of low arts engagement, aiding us in our service coverage activities. This may include newspaper websites and archives, voluntary organisation websites and the electoral roll as well as official websites of companies, charities, local government and other arts organisations.

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If we have identified a specific voluntary promoter group or venue through this research that we believe may be interested in participating in our work, we may contact the people specifically connected to these bodies via publicly available contact information, such as a relevant work e-mail address. If we identify an individual, we may contact them via phone or by post. We believe that this in the legitimate interest of our business needs.

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More information on prospective touring and/ or project artists and performing companies:

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We are committed to enriching the work we do by embracing a wide range of influences and practices and improving the diversity and equality of the artistic programme and artistic talent we collaborate with.

As such, we will use research from several different publicly available sources to identify potential touring artists, aiding us in our Creative Case for Diversity ratings. This may include newspaper websites and archives, entertainment agency websites and arts festival websites as well as the official websites of performing companies and other arts organisations. If we have identified a specific artist or company through this research that we believe may be interested in participating in our work, we may contact the people specifically connected to these bodies via publicly available contact information, such as a relevant work e-mail address. If we identify an individual, we may contact them via phone or by post. We believe that this in the legitimate interest of our business needs.

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More information on fundraising:

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We are a not-for-profit organisation and we rely on funding support to both maintain our core work creating opportunities for audiences of all ages and backgrounds to experience live and screened performances of the highest quality in their community, and to enable projects/ initiatives supporting artist development; engagement with children and young people, arts in health and wellbeing, outdoor arts, and economic and tourism development. Live & Local is not a charity.

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We are committed to fundraising best practice and abide by the Fundraising Regulator's key principles and behaviours of a fundraising organisation: to be legal, open, honest and respectful. We undertake to comply with relevant law and regulations, including the Proceeds of Crime Act, Data Protection, Tax and Gift Aid legislation.

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To deliver this funding we aim to better understand both our audience's engagement with Live & Local and the local voluntary promoter groups and local communities to ascertain any potential interest in supporting us further, and to identify potential future audiences and prospect individual, corporate and trust and foundation supporters through specific research.
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We will do this in a number of ways:
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1. Current audience
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We will seek additional information from a small number of our audience, including Live & Local booking patterns, individual connections, business network information and publicly available information relating to: residential location, wealth and assets, family (not including information about children unless given personally or made public by the individual concerned), career, donations to other organisations (including political parties where they are made public by the individual), hobbies and interests to create a profile of their interests and preferences.
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This helps us understand the background and interests of the people who are currently engaging with our work and may subsequently choose to support us, enabling us to make appropriate invitations and requests for donations to those who may be able and willing to give. We may also use publicly sourced information and images to help identify individuals who attend our events, and we may send information about upcoming events, workshops, talks and other invitations, if we believe these may be of interest. These could include opportunities to get closer to our work by joining our Friends Scheme, or corporate sponsorship, trust and foundation support or other relevant fundraising initiatives.
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2. Current donors/ supporters
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We will ask individual donors for their consent for us to email them specific fundraising e-mail communications or e-mail them invitations as per the benefits of their engagement with us. We will always endeavour to tell them about the aspects of our work that we think are most relevant to their interests, including ways to support our artistic programme, our artist development programmes and the work in our communities.
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As part of Friends membership benefits we ask for permission or preference for accreditation in programs and online. We respect the rights to anonymity if the supporter so requests. Our aim is to always to ensure our communications to our supporters are personal, relevant and timely, and designed to provide the most rewarding engagement with our work. We consistently review this (through methods such as asking for feedback and occasional telephone campaigns) to try and make sure we're getting this right.
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We will also ask for all Friends consent to receive specific fundraising digital communications.
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If you wish to receive fundraising communications via email, we encourage you to sign up to our mailing list and update your opt-in preferences. You can also do this by telling our Development Team over the phone or in person.  We respect anyone's right to withdraw their consent from this form of electronic communication and once informed of a preference change, we will cease this form of contact.
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3. Prospect research
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We will use research from several different publicly available sources to identify potential supporters and their interests in addition to those of our current supporters, aiding us in our fundraising activities. This may include newspaper websites and archives, the electoral roll as well as official websites of companies, charities and other arts organisations. In addition to this research we also make use of company, director and shareholder information from publicly available, officially registered information providers, such trustfundraising.org, LinkedIn and 192.com.
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If we have identified a specific company or trust and foundation through this research that we believe may be interested in supporting our work, we may contact the people specifically connected to these bodies via publicly available contact information, such as a relevant work e-mail address. If we identify an individual, we may contact them via phone or by post. We believe that this in the legitimate interest of our fundraising needs.
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The Development Team monitors potential donations and corporate partnerships for compliance and risk. Final decisions may be escalated to the Board. It is our Board's responsibility to act in the best long-term interest of Live & Local and to act prudently when deciding to accept or refuse voluntary contributions. The Board will refuse a gift if it can reasonably conclude that its acceptance would be more likely to be detrimental to the organisation than its refusal.
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The legal basis on which we use your information
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There are three legal bases under which we process your data.
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Contract Purposes
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When you make a purchase from us or donate to us, you are entering into a contract with us. In order to perform this contract, we need to process and store your data.

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  • To enable you to book and pay for tickets via our website by setting up a customer account in your name;
  • To confirm your booking by way of a confirmation email, sending your tickets to you in the post, or to confirm your identity when collecting your tickets;
  • To enable us to contact you to provide important information in advance of your booked event, such as details of the location of the event or if the event has been cancelled.

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Explicit Consent
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When appropriate, we will ask you for your explicit consent before using your personal information in specific situations. We will update your consent periodically. You have the right to withdraw consent at any time, and this can be done by contacting our Data Protection Team.
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Legitimate Business Interests
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We collect and process your personal information for purposes that are in our legitimate organisational interests. We do this carefully, and in a way that we believe there is no overriding prejudice to you by using your personal information in this way. You have the right to object, amongst other rights explained later in this document.

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  • To enable us to contact you about similar products and services (shows, events and merchandise) available from Live & Local;
  • To enable us to email you with a survey after seeing a show in order to evaluate the success of an event and improve our programme;
  • To drive evaluation of the services and events to provide, in order to improve them for the future, and report on them anonymously to our funders like Arts Council England;
  • To analyse the data we hold about you in order to identify and prevent fraud;
  • To analyse the way in which our website is used and the content and links that you interact with, in order to improve website services and your experience of using our website;
  • To analyse the way in which our emails to you are received by you, and the content and links that you interact with, in order to improve our communications with you and ensure they are as relevant as possible;
  • To maintain notes of our customers according to customer booking and other personal customer account data that you provide us, as well as publicly available research for the purposes of our marketing communications to you, and to enable us to communicate in a relevant way with you, but not to make any automated decisions based on profiling of any consequence to you whatsoever;
  • To share anonymised information to support arts marketing commissioned in England (Arts Council England, Audience Finder) to enable the delivery of high-quality art.

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Who do we share your information with?
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Your information will be shared internally amongst our staff but they will only use it to carry out their duties in line with the purposes set out above.

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Live & Local will never share, sell, rent or trade your personal information to any third parties for marketing or fundraising purposes without your prior consent. We will ask for your consent to share personal information with organisations whose work we have toured and which you may have seen in your local community venue. These requests will be specific to the individual organisation so that your consent decision is informed. We will ask for your consent to share personal information with the local voluntary promoter group and/ or community venue in which you may have seen one of the touring shows.

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Your personal data might be passed to a third-party data processor from time to time if they need it in order to fulfil your order(s) for our goods and services, or to execute the communications we send to you, or in order to provide us with professional accounting or legal advice, or due to our obligations to comply with current legislation and bank transactions, or our duty to comply with a regulatory authority in accordance with our legal obligations. These organisations are obligated to act on our instruction in relation to their use of your personal data and do not have any control over your data in their own right. If another entity acquires us or our assets, your information may be disclosed to that entity as part of the due diligence process and, if the acquisition goes ahead, your information will be transferred to that entity. We ensure anyone who provides a service for Live & Local enters into a confidentiality or non-disclosure agreement with us and meets our standards for data security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing. Furthermore, any data that is processed by third parties must be processed within the terms of this policy and in accordance with the United Kingdom Data Protection Act 1998 and General Data Protection Regulation 2018.

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Examples of what data we may share and/or who we may share it with are as follows:

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  • Name, e-mail address and postcode with MailChimp e-mail marketing service to produce e-marketing campaigns and pre- and post-show e-mails/ e-surveys (e-marketing campaigns require consent);
  • Service providers for the provision of specific business operations (such as IT service providers and mailing houses), but only if we have a written agreement in place with such providers protecting your information;
  • Service providers who aggregate data for us to do benchmark reporting across the industry, specifically: The Audience Agency for the purposes of the Audience Finder initiative. For information on the data they collect, please refer to their website
  • List of major donors to funding bodies (requested anonymity will be respected);
  • Named third-party organisations (e.g. artists, performance companies, voluntary promoter groups, venues) if you ticked the relevant opt-in box when you purchased tickets/ completed audience survey forms. In these instances, we may supply your personal information to that specific organisation only. We will only supply full name, e-mail address and postcode in these data shares and only with your consent;
  • Other organisations such as competition organisers if you choose to take part in such activities that need administration by third parties and you choose to opt in for contact from those organisations. We will only supply full name and email address in these data shares and only with your consent;
  • Any answers you give in one of our post-show surveys via Survey Monkey. For more information on how Survey Monkey protects your data, refer to their privacy policy;
  • Third party advertisers (such as Facebook or Google) to help us identify customers similar to our audience or to serve adverts they deem relevant to you on third-party websites. The information shared with these advertisers is pseudonymised to protect your personal data;
  • Where legally required to do so (for example, under a court order), or when requested by the police or a regulatory or government authority investigating illegal activities;
  • With our payment provider to process credit card transactions: name on card, credit card number, billing address, CVV, amount of transaction and order number;
  • With our merchant to complete modulus checking to validate account details that are quoted in payment instructions (e.g. Direct Debit): sort code and account number;
  • With our ticketing system provider who provides support should our ticketing system require maintenance;
  • With any audience insight agency (such as Purple Seven) to benchmark our organisation against other subsidised and commercial venues. This allows us to gain a further understanding of our audience's behaviour and gives us insight into potential new audiences;
  • With any donations processing firm to process direct debit transactions: name on bank account, bank account number, sort code, amount of direct debit, frequency and customer number;
  • With successors in title or replacement operators of all or part of our organisation, subject to the data being used for the same purposes as originally specified.

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This website contains links to other websites. Live & Local is not responsible for the content or data protection / privacy policies of third party websites connected to our site. Live & Local recommends that you check the policy of each website you visit and contact its owner or the data team if you have any concerns or questions. The policy described here, applies only to personal data collected by the Live & Local.

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How do we protect your data?

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Live & Local is committed to protecting the personal information you entrust to us. We adopt robust and appropriate managerial, physical and technological procedures and policies, so the information we have about you is protected from unauthorised access and improper use. We ensure that any third parties we use for processing your personal data do the same. We limit internal access to your personal data to only those who require it and provide all our staff with Data Protection and Information Security training. We ensure that high standards of security and protection are met by abiding by our data protection policies and procedures, and these are governed by the Management Team and the Board of Trustees.

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All our staff are required to protect your information and inform you of how your information will be used. This includes, in most circumstances, allowing you to decide if and how your information can be shared. Everyone working for Live & Local is subject to the duty of confidentiality. Information provided in confidence will only be used for the purposes advised and consented to by the service user, unless it is required or permitted by law.

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Whenever your information is stored online, we have a data sharing agreement with the data processor which states the requirements of high level security for your personal data. Should there be a breach of this data, they are obliged to inform us immediately and we will then inform you if it is necessary under data protection guidance. It is your right to be informed. When we do send you information, we do so securely and are committed to reporting any breaches of data during its transit. Whenever possible all information that identifies you will be removed.

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Where is your information stored?

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All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

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Unfortunately, the internet and the transmission of information via the internet are not fully secure. Although we will use reasonable endeavours to protect your personal data and prevent unauthorised access to it by storing it on a secure server which is password protected and hidden behind a firewall from the outside world, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

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The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). By way of example, this may happen if any of the computer servers used to host the website are located in a country outside of the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our service providers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. If Live & Local transfers your personal information outside of the EEA in this way, we will take all steps reasonably necessary to ensure that your privacy rights continue to be protected as outlined in this privacy notice. When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the European Economic Area or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we may also transfer your information where: (i) the transfer is to a country deemed to provide adequate protection of your information by the European Commission; or (ii) where you have consented to the transfer.

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Live & Local may transfer your data to the USA to organisations such as Facebook, Google or MailChimp. The USA has weaker data protection laws than that of the EEA and therefore we will ensure that only organisations who are a part of the EU privacy shield initiative will handle your personal information. More details on this certification can be found at www.privacyshield.gov/welcome

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Live & Local makes no representations as to the security quality or propriety of any website which may be accessed through this website and accepts no liability for the content or for any loss or damage caused or alleged to have been caused by the use of or reliance on information contained in such websites or goods or services purchased there from. Connected websites accessed through this website are independent websites over which Live & Local does not exercise any control whether financial, editorial or of any other kind and are not in any way endorsed by Live & Local.

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The user (Live & Local member, customer, voluntary promoter or visitor to the Live & Local website) assumes full responsibility for the protection of his computer system including computer hardware, software and stored data on his computer system, including hardware, software and stored data of third parties who may access or be otherwise connected to the user's computer system. The user will assume the responsibility of ensuring that program or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.

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How long will we keep your information?

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We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if purchasing a ticket only, we will typically keep your data for up to ten years from the date of your last point of engagement whereas if you have become a supporter of Live & Local, we will hold your details indefinitely. We are bound by law to retain certain financial records, and these circumstances override our other retention periods.

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When determining the relevant retention periods, we will take into account factors including:

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  • legal obligation(s) under applicable law to retain data for a certain period of time;
  • statute of limitations under applicable law(s);
  • (potential) disputes; and
  • guidelines issued by relevant data protection authorities.

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Otherwise, we securely erase your information once it is no longer needed.

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If you ask us to stop sending direct marketing communications to you, we will retain the minimum amount of information required to ensure we adhere with such requests (e.g. name, address or email address).

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What are your rights?

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You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It's your data and we want to make sure you feel in control of it.

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You have the following rights regarding your information:

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Rights

 

What does this mean?

 

 

 

1 Right to be informed

 

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Policy.

 

 

 

2 Right of access

 

You have the right to obtain access to your information (if we are processing it), and certain other information (similar to that provided in this Privacy Policy).

 

 

 

3 Right to rectification

 

You are entitled to have your information corrected if it is inaccurate or incomplete.

 

 

 

4 Right to erasure

 

This is also known as 'the right to be forgotten' and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

 

 

 

5 Right to restrict processing

 

You have rights to 'block' or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be 'blocked' to make sure the restriction is respected in future.

 

 

 

6 Right to data portability

 

You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

 

 

 

7 Right to withdraw consent

 

If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful).

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Right to object to processing

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In addition to the above rights, you also have the right to object to certain types of processing, in certain circumstances. In particular, the right to object to the processing of your personal data based on our legitimate interests grounds (including processing for direct marketing).

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To exercise any of these rights at, any time, you can contact us using the details set out at the end of this Privacy Policy.

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More information on your rights:

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Once registered with us, you can amend your personal details and email contact preferences at any time. Simply sign in on the website and access your account by selecting your name at the top of the page.

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Or, if you prefer, you can contact us by phoning, emailing, or writing using our contact details set out below.

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You can also use these methods to opt-out of all communications if preferred. By selecting this option, you will not receive any notifications from us. This may mean, however, that you will miss out on important up-coming event information. All notifications are made via e-mail first. Every e-mail we send to you will include details on how to change your communications preferences or unsubscribe from future communications.

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You can request full details of personal information we hold about you under the General Data Protection Regulation, by contacting the Data Protection Officer in writing (not verbally). Please send a description of the information you would like to see, together with proof of your identity to dataprotection@liveandlocal.org.uk. You will need to provide:

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  • Full name, address, email address, phone number, so that your identity can be verified against our records and your information located;
  • Copy of Photographic ID;
  • An indication of what information you are requesting to enable us to locate this in an efficient manner.

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There is no fee for Subject Access Requests. Live & Local reserves the right in certain situations to refuse the request; otherwise we will comply within one calendar month.

The request response will cover the following information:

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  • Any personal data that is being processed;
  • A description of the personal data, the reasons it is being processed, and whether it will be given to any other organisations or people;
  • A copy of the information comprising the data; and details of the source of the data.

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If you require Subject Access Requests or our response to them in braille or any other format, please contact us and we will happily arrange this as quickly as possible.

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At any time, you have the right to ask Live & Local to amend or to stop how it uses your personal information including for marketing purposes. You can do this by signing in to the website and accessing your account details or if you don't have an account or if you prefer to, you can contact us by phoning, emailing or writing using our contact details below. You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details. If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

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By e-mail: dataprotection@liveandlocal.org.uk

By phone: +44 (0) 1926 402 173

By post: Live & Local Ltd. Pageant House, 2 Jury Street, Warwick, Warwickshire CV34 4EW

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If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. You have the right to lodge a complaint with the supervisory authority, The Information Commissioner's Office: ico.org.uk

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If you are under 18, please ensure you obtain your parent/guardian's consent before you provide personal information to the website. If you don't have that consent, you must not provide personal information to us.

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Cookies Policy

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This cookie policy applies to the websites listed above.

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About Cookies

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Cookies are small text files that are placed on the hard drive of your computer or mobile device by websites that you visit (and contain a unique identifier accessible only by the website that placed it there, and not by any other sites). Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. This page contains information on what cookies may be set when you visit Live & Local's website(s) and how to reject or delete those cookies.

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We may obtain information about your general internet usage by using cookies. They help us to improve our site and to deliver a better and more personalised web experience.

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Most web browsers allow some control of most cookies through the browser settings. Some of the cookies we use are essential for the site to operate. Some features on this site will not function if you do not allow cookies.

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Live & Local will not use cookies to collect personally identifiable information about you.

Details on what cookies may be set when you visit a Live & Local website can be found below:

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Compliance Cookies

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This cookie allows us to know whether you have given consent to the use of cookies and therefore do not need to be presented with this consent request message again.

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Analytics Cookies

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These cookies enable us to collect anonymous information about the number of visitors to the site, how visitors use our site, what pages are visited and how long is spent on each page, and to count page visits and traffic sources (where visitors have come to the site from, e.g. from another website or via a search engine). The information collected is used by us to improve the performance of our website and to provide broad statistical data to our stakeholders or for general benchmarking with other similar organisations.

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We use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of Live & Local websites and compile reports for us on activity on Live & Local websites. Google stores the information collected by the cookie on servers in the United States of America. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

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Google will not associate your IP address with any other data held by Google. By using Live & Local' websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

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To opt-out of being tracked by Google Analytics across all websites visit: tools.google.com/dlpage/gaoptout.

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Transaction Cookies

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This cookie is essential for making a purchase on the website. Disabling the use of this cookie will prevent you from accessing some parts of the site.

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Third-party Cookies (Embedded/External Content and Share Buttons)

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Live & Local does not set third-party cookies on this site. Some third-party cookies are set by services that appear on our pages. We sometimes embed images, videos and other content from the websites of artists, digital producers and external, third-party partners as well as from YouTube, Soundcloud and similar sites. Pages with this embedded content may present cookies from these websites. Likewise, when you use one of the share buttons on our site, a cookie may be set by the service you have chosen to share content through. Live & Local does not control the dissemination of these cookies and suggests visiting the relevant sites for more information about these.

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Session Cookies

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These cookies store temporary information to enable site functionality. These cookies remember your actions between one web page and the next, for example to confirm that you have submitted a form. They expire and are automatically deleted when you close your browser. By continuing to use this site you agree to this cookie being stored on your device.

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Functional Cookies

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These are cookies used for core site functionality.

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Targeting and Advertising Cookies

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On occasion the Live & Local websites will use tracking services to monitor the response from adverts we place on third-party websites. These services may use cookies to track visitors who have clicked through from these ads, data from which is used to assess the advert's performance.

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Email communications

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We use 're-direct' tracking and invisible gif images (in order to monitor general interactions such as 'clickthroughs' and message open rates).

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Blocking cookies

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By default, your computer browser will accept cookies. You can disable cookies or change your cookies settings by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. For information on how to do this on the browser of your mobile phone or tablet you will need to refer to the device’s manual. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit: allaboutcookies.org.

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Inaccuracies and corrections

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We endeavour to keep your personal data accurate and up to date. If you become aware of errors or inaccuracies, or have any questions or complaints about this Privacy Policy or about how we handle your information, please email dataprotection@liveandlocal.org.uk.

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If you are not satisfied with our response or you believe our use of your information does not comply with data protection law, you can make a complaint to the UK regulator in relation to data privacy, being the Information Commissioner: ico.org.uk.

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Updates to this Policy

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This privacy policy may be updated/ amended at any time to ensure that it is accurate and up to date, or to reflect changes to regulation or legislation, so you may wish to check it each time you visit our website. This policy was last updated 21 May 2018. We may also inform you of any changes where we hold an appropriate e-mail address for you.

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How do I find further information?

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Further information on data protection regulations and laws can be found here:

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Data Protection: ico.org.uk

Fundraising regulator: fundraisingregulator.org.uk

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End of Privacy Policy

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We hope you found this policy, and any related links, useful.

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